If you want to send us a shock-sensitive device (like a Hard Disk) for data recovery please follow these steps:

• Ensure that the data medium is packed as well as possible!
• Enter the device in an antistatic bag, or, if you do not have one, roll it into usual copying paper.
• Put the packed device into a box with at least 2 centimeters distance between device and walls.
• Fill up the gap with cushioning material, like foam material or several layers air cushion foil.
• Seal the box and mark it as “FRAGILE“!
• Inform us through email with courier company’s details.